Showing posts with label Copyright. Show all posts
Showing posts with label Copyright. Show all posts

Saturday, August 8, 2009

Broken Service. Can HCI save everyone?

As we wrapped up service design course, I thought I would ask others about this issue. Digital Copyrights has been and will be one mess experience for both content owner and users. No technology so far seemed to work well between content provider and customers

Many industries, particular music and movie have been out of control with how they deal with copyright infringement. General public are fed up but the industries are not responding what customer wants. RIAA is actively going after individuals who violated copyright. The recent case of a grad student from Boston who was ordered to pay over $22,000 per song (total of 30 songs) shows how broken the system is.

AP thought they deserve to get paid every word they publish. So they implemented iCopyright to charge # of words, starting $12.50 per word. Also AP got Copyright Bounty Hunter to go after those who violated the copyright. Guess, how this AP copyright ended up working? James Grimmelmann, associate professor at NY Law School, submitted an expert from Thomas Jefferson’s letter, not written by AP. Of course, AP said he owes $12.

I understand you want to get paid for what you create. But the overall service is broken. The experience of service is not pleasant to both creator and users. Smaller music service sites are trying different models to accommodate both musicians and users. Are there any ways to design workable and realistic service for this kind of issues?